MTN Ghana has expressed grave concern about an audio and text messages circulating on social media requesting MoMo users to withdraw their money due to an eminent shutdown of the MTN MoMo Service which is as a result of disturbances in South Africa and Nigeria.
MTN Ghana /MTN MoMo Limited has no intention to shut down its services and as a matter of fact MTN is incapable of doing so as per its regulatory and contractual agreements.
MTN MoMo is not a centralised service being operated at the MTN Group level (South Africa or even Nigeria).
It said customers’ funds are safely lodged with our 18 partner banks in Ghana.
MTN MoMo stated that it has operated in Ghana for the past 10 years and the track record of its growth and commitment to the Ghanaian market is evident.
The company said “Chief Executive Officer (CEO) of MTN Ghana, Mr Selorm Adadevoh and General Manager Mobile Financial Services, are still at post and have not vacated their positions.
The burning of MTN service centres is an incident that took place in Nigeria and not Ghana.
Addressing the issues raised in the audio and text message, the Acting General Manager of MTN Mobile Financial Services, Mr Abdul Majeed Rufai urged MoMo customers to remain calm and also ignore the messages making rounds as they are completely false and without basis.